Parcel return

Have you changed your mind?
We have a solution.

Parcel return

Have you changed your mind?
We have a solution.

I return a parcel
I return a parcel

Don't like the product you bought, or just changed your mind for some reason? The decision is in your hands. With FOXPOST parcel machines, you can return your purcheses even if you have chosen another parcel collect method when ordering, but now you want to return the purcheses with a FOXPOST parcel machine. You can do all this quickly and conveniently, without having to print a label or wait for a courier: you can return your parcel through any of our machines, at a time that suits you best.

If you want to pick up products purchased online without risk, choose FOXPOST's network of parcel delivery services. Did the clothes/dress not fit you? Has your mom already bought the watch you ordered for her? No problem, you can send it back with us.

Important: Some online shops may have a different return policy to the general one, so always check the merchant's website or contact the customer service for the return policy of the shop you are visiting.

For any other questions about returns - not answered here - please contact the partner you want to return to.

Steps for returning a parcel

How does it work? After a simple registration and login, choose from the list of partners who you ordered the parcel from. (If you can't find the shop on the list, you won't be able to use our return service, please ask the webshop you are returning the product to about return options)
If you have found the webshop in the dropdown list we will generate a code for you. You can then go to the nearest parcel machine, which you can open with the code you have just received and put the parcel inside. Thats all you need to do, we'll take care of the rest!

>
Find out more about the terms and conditions of parcel return!
1. Find out more about the terms and conditions of parcel return!
>
Register or log in to your account, then select
2. Register or log in to your account, then select "Return parcel" option!
>
Select the delivery method and who you ordered the parcel from finally enter the necessary details!
3. Select the delivery method and who you ordered the parcel from finally enter the necessary details!
With the code you receive, you can send the parcel back via any of our APM machines according to the conditions of the webshop.
4. With the code you receive, you can send the parcel back via any of our APM machines according to the conditions of the webshop.
>
Find the nearest FOXPOST APM machine, which you can easily locate using the APM locator.
5. Find the nearest FOXPOST APM machine, which you can easily locate using the APM locator.
>
On the touch screen, select the
6. On the touch screen, select the "Parcel return" option.
>
Enter the code you received and place the package in the APM! If you have to pay, use your bank card to make the payment at the POS terminal.
7. Enter the code you received and place the package in the APM! If you have to pay, use your bank card to make the payment at the POS terminal.
That's it for you - we'll take care of the rest!
8. That's it for you - we'll take care of the rest!
I want to register
Find out more about the terms and conditions of parcel return!
1. Find out more about the terms and conditions of parcel return!
Register or log in to your account, then select
2. Register or log in to your account, then select "Return parcel" option!
Select the delivery method and who you ordered the parcel from finally enter the necessary details!
3. Select the delivery method and who you ordered the parcel from finally enter the necessary details!
With the code you receive, you can send the parcel back via any of our APM machines according to the conditions of the webshop.
4. With the code you receive, you can send the parcel back via any of our APM machines according to the conditions of the webshop.
Find the nearest FOXPOST APM machine, which you can easily locate using the APM locator.
5. Find the nearest FOXPOST APM machine, which you can easily locate using the APM locator.
On the touch screen, select the
6. On the touch screen, select the "Parcel return" option.
Enter the code you received and place the package in the APM! If you have to pay, use your bank card to make the payment at the POS terminal.
7. Enter the code you received and place the package in the APM! If you have to pay, use your bank card to make the payment at the POS terminal.
That's it for you - we'll take care of the rest!
8. That's it for you - we'll take care of the rest!
I want to register

Previously customary return process

Walk back to the locker
Go to either locker. here you can find the closest locker to you.
choose
On the touch screen, select the "Parcel return" option.
Use the opening code
Use the opening code with which you picked up the parcel in the first place, and place the parcel back into the locker.
That’s all you need to do
That’s all you need to do – we will take care of the rest.

Have more questions?

We've collected some of the most frequently asked questions and answers so you can find what you're looking for in no time. If your question is not on the list, our customer service team will be happy to help!
Continue