Claim

Complaints can be submitted for the following reasons based on our General Terms and Conditions:

  • 01 Presumed loss of parcel
  • 02 Damage to parcel contents during transport, return, or delivery
  • 03 Missing parcel content during transport or return
  • 04 Parcel exchange
  • 05 Incorrect billing of service fee
  • 06 Failure to transfer cash on delivery amount after delivery

Please note that our company does not guarantee delivery time! The data provided is for information only If you are dissatisfied for a reason other than those listed above, it is probably not a complaint. Write to us through our contact form.

If you have any questions or complaints regarding your parcel, please continue to contact the service provider corresponding to your parcels dispatch or collection location.

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